FAQ

Are there benefits from downloading the app?

Yes many. It is the only way to get all of Our exclusive offers from discounts to freebies as well as our exclusive competitions. 1 click reordering and book your table with ease.

Where and when can I order during Covid19?

Click on the website or calll 01803 380060 OpenThurs, Fri, Sat and Sun only 4pm to 9pm

Are you a gluten free restaurant?

No we are not. This is due to having a fully functioning bakery section within the kitchen and under the advice of EHO, we cannot state legally that we are a gluten free restaurant.

How long does delivery and click and collect take?

Delivery times start at 30minutes to 1 hour. During peak periods this can increase. For collections times start from 15 minutes to 25 minutes in peak times. Please state an exact time you would like to collect with the above times in mind.

I am allergic to peanuts can I order from you?

You would not be able to order from us. As nuts are used in a variety of dishes. We therefore cannot guarantee our dishes to be nut free.

Should I make you aware of things I am allergic to?

Yes. This is so important, Please ask a member of staff about the dish you have ordered. You can also find a list of our allergens on the website in pdf format.

Do The staff get the tips?

Yes. 100% of the tips are shared between the entire team of staff.

Can I change or order off menu?

Changes can be requested, but the kitchen has the final say and this can be yes or no.

Are the restaurant dishes available for take away?

They are not. You must dine in to fully appreciate the elevated dishes that we have custom built. Our take out menu and restaurant menu is constantly updated and you will find a lot of new dishes all throughout the year.

Something was missing from my order?

For third party orders please call the delivery company immediately. If you ordered directly with the restaurant please call 01803 380060. All discrepancies must be called in on the day of the order and will be dealt with as a matter of urgency, we are unable to rectify orders after this time.

Refund policy

Refunds will only be made for missing items when raised on the same day as the order was placed during business hours. Any other discrepencies will be issued with a store credit, less than or equal to the amount of the order based at the managements discretion. Genuine issues will be treated as high importance and put right quickly and professionaly.