FAQ

Are there benefits from downloading the app?

Yes many. It is the only way to get all of Our exclusive offers from discounts to freebies as well as our exclusive competitions. 1 click reordering and book your table with ease.

What Covid19 regulations are present in the restaurant?

Masks worn on entry and exit. Sanitiser on entrance. Temperature taken on entrance. All tables have sanitiser available. QR code track and trace with NHS app.

Can children dine in?

We do not permit children under 11 in the restaurant. With Covid regulations in play and from previous experience we cannot take responsibility of children running around the restaurant nor do we have space for prams and buggies and maintain our social distant methods in accordance with our covid risk assessment.

Are you a gluten free restaurant?

No we are not. This is due to having a fully functioning bakery section within the kitchen and under the advice of EHO, we cannot state legally that we are a gluten free restaurant. We cannot safely cater for celiacs.

How long does delivery and click and collect take?

Delivery times start at 45minutes to 1 hour. During peak periods this can increase. For collections times start from 25 minutes to 35 minutes in peak times. Please state an exact time you would like to collect with the above times in mind.

I am allergic to peanuts can I order from you?

You would not be able to order from us. As nuts are used in a variety of dishes and present in sauces. We therefore cannot guarantee our dishes to be nut free.

Should I make you aware of things I am allergic to?

Yes. This is so important, Please ask a member of staff about the dish you have ordered. You can also find a list of our allergens on the website in pdf format.

Do The staff get the tips?

Yes. 100% of the tips are shared between the entire team of staff.

Can I change or order off menu?

Changes can be requested, but the kitchen has the final say and this can be yes or no.

Are the restaurant dishes available for take away?

Most of our dine in menu is except our seafood dishes as they do not travel well and on arrival to your door would not meet a standard we would be happy with.

Something was missing from my order?

For third party orders please call the delivery company immediately. If you ordered directly with the restaurant please call 01803 380060. All discrepancies must be called in on the day of the order and will be dealt with as a matter of urgency, we are unable to rectify orders after this time.

Refund policy

Refunds will only be made for missing items for takeaway when raised on the same day as the order was placed during business hours. Any other discrepancies will be issued with a store credit, less than or equal to the amount of the order based at the managements discretion. Genuine issues will be treated as high importance and put right quickly and professionaly.